Frequently Asked Questions

Erora Skin is a dual-purpose product that acts as both a cosmetic aftercare treatment and a nourishing lip balm. It helps to soothe, protect, and hydrate sensitive skin after cosmetic procedures, while also providing deep moisture and healing properties for your lips. Packed with ingredients like Shea Butter, Vitamin E, and Sodium Hyaluronate, Erora Skin promotes skin recovery and hydration, creating a protective barrier to lock in moisture and support your skin’s natural healing process.

Erora Skin is proudly developed in Australia, where cutting-edge skincare innovation meets a commitment to quality. Our formula is then expertly manufactured in Korea, renowned for its advanced skincare technology and meticulous production standards. The result is a premium, effective balm crafted to the highest global standards.

Dexpanthenol, also known as Pro-Vitamin B5, is a powerful hydrating ingredient that helps promote skin healing and regeneration. It works by soothing irritation, improving skin barrier function, and boosting moisture retention. In Erora Skin, it plays a key role in calming and repairing skin, making it especially beneficial after cosmetic procedures.

Erora Skin is ideal for use after a variety of cosmetic treatments, including injectable dermal fillers, lip tattoos, and semi-permanent makeup. Its soothing, hydrating formula helps promote healing and enhances the recovery process, making it the perfect aftercare solution for your aesthetic procedures.

Incorporating Erora extends the holistic care provided to the client beyond their appointment. It provides that extra step to show you care about their results and wellbeing. Also, compared to other aftercare products commonly used such as bepanthen, it glides much easier on the skin and contains no fragrance that is a potential skin irritant.

After a procedure, simply apply a small amount of Erora Skin to the affected areas (such as your lips, face, or any other treated skin). Reapply as needed to keep the area hydrated and protected. For best results, use the product consistently to promote healing and maintain moisture levels.

Yes, Erora Skin is formulated to be gentle and non-irritating, making it suitable for all skin types, including sensitive skin. If you have any allergies or specific skin conditions, we recommend doing a patch test before full application. Simply apply a small amount to a discreet area of your skin (like the inside of your wrist) and wait 24 hours to check for any adverse reactions.

Yes! While Erora Skin is designed for use after cosmetic procedures, it works beautifully as a daily lip balm as well. The formula is rich and hydrating, so it’s perfect for anyone looking for extra moisture and protection for dry or chapped lips. It’s safe to use every day to keep your lips soft and nourished.

For the best results, apply Erora Skin as often as needed throughout the day, particularly after washing your face, after cosmetic procedures, or when your lips or skin feel dry. Typically, we recommend applying the product at least 2-3 times a day, but it can be used more frequently if your skin needs extra hydration.

Erora Skin is designed to be safe for use on sensitive, treated skin, and can be applied to areas other than your lips. However, for large areas of the body, such as your arms or legs, we recommend trying a test patch first to ensure the formula works for your skin. It’s perfect for dry patches or any areas that need extra moisture.

The longevity of the product depends on how frequently you use it, but typically, one container (80g) should last about 6-9 months with regular use. Since it also functions as a lip balm, it can be incorporated into your daily routine for ongoing hydration. Discard within 12 months after opening.

Yes, Erora Skin is safe to use on broken or irritated skin, which is why it's perfect for post-cosmetic procedure aftercare. The soothing ingredients like allantoin and dexpanthenol help calm irritation and promote healing. If the skin is excessively broken or if you're unsure, it’s always best to consult with your practitioner for personalized advice.

Yes! Erora Skin is cruelty-free, and we are committed to ensuring that no animals are harmed in the testing or production of our products. While the product does contain some natural ingredients like shea butter, it is formulated to be free from animal-derived ingredients.

To preserve the integrity of the balm, store below 25°C it in a cool, dry place away from direct sunlight. Avoid exposing it to high heat or extreme cold, as this could affect the texture. Always keep the lid tightly closed to maintain the product's freshness.

Due to the nature of this product, we are unable to offer refunds or exchanges once the purchase has been completed. Please review all details carefully before placing your order. If you have any questions or concerns prior to purchasing, don’t hesitate to reach out to us. We’re happy to assist!

We offer shipping across Australia using Australia Post. Please allow 3-6 business days for delivery, though delays may occur depending on AusPost’s processing times. At this time, we do not offer international shipping. However, if you’re eager to try our product from abroad, feel free to contact us via email, and we’ll do our best to assist you!